Terms of service

TERMS OF SERVICE — FRAGORE

OVERVIEW

Welcome to FRAGORE. The terms "we", "us" and "our" refer to FRAGORE. FRAGORE operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FRAGORE is powered by Shopify, which enables us to provide the Services to you.

The terms below, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully. They include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

Nothing in these Terms limits or excludes any right you have as a consumer under Egyptian Consumer Protection Law No. 181 of 2018 or any other mandatory provision of Egyptian law.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least 18 years old, and that you consent to any minor dependents using the Services on devices you own, purchase or manage.

To use the Services — including browsing our store or purchasing any product — you may be asked to provide information such as your email address, billing, payment and shipping details. You represent that all information you provide is correct, current and complete, and that you have the right to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to another person.

SECTION 2 — OUR PRODUCTS

We have made every effort to represent our products accurately. Colour and appearance may differ from how they appear on your screen depending on your device and its settings.

Fragrance is personal. Scent behaves differently on different skin, and longevity and projection vary between wearers. The performance indicators shown on our product pages are measured against our own line and are guidance, not a guarantee of how a fragrance will perform on you. This is why we include sample vials with every bottle.

All product descriptions are subject to change without notice at our discretion. We may discontinue any product at any time and may limit quantities offered to any person, region or jurisdiction.

SECTION 3 — ORDERS

When you place an order you are making an offer to purchase. FRAGORE may accept or decline any order at its discretion. Your order is not accepted until we confirm acceptance. For prepaid orders we must receive and process payment before acceptance.

Please review your order carefully before submitting. If we decline, change or cancel an order, we will attempt to contact you using the email address, billing address or phone number given at the time of the order.

Your purchases may be returned or exchanged in accordance with our Refund Policy. In summary, and without limiting that policy: you may return an unopened bottle within 14 days of delivery provided the security seal and cellophane are fully intact; once the cellophane is broken the bottle can be neither returned nor exchanged, for reasons of hygiene and product safety; return shipping is at your cost; and the free sample vials shipped with every bottle are yours to keep in all cases. Where these Terms and the Refund Policy differ, the Refund Policy governs.

You represent that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 — PRICES, TAXES AND BILLING

All prices are shown in Egyptian Pounds (EGP) and include any applicable value added tax. Shipping is charged separately at checkout in accordance with our Shipping Policy, and is free on qualifying orders as stated there.

Prices, discounts and promotions may change without notice. The price charged will be the price in effect when the order is placed, as set out in your order confirmation email. Customs or import charges, where they apply to international orders, are not included and are your responsibility.

From time to time we may run promotions governed by their own terms. Where a promotion's terms conflict with these Terms, the promotion's terms govern.

You agree to provide current, complete and accurate purchase, payment and account information, and to update it promptly so we can complete your transactions and contact you.

You represent that (i) any card details you provide are true, correct and complete; (ii) you are authorised to use that card; (iii) charges you incur will be honoured by your card issuer; and (iv) you will pay the charges you incur at the posted prices, including shipping and any applicable taxes.

Where you select cash on delivery, payment is due in full to the carrier at the time of delivery. Refusal to accept or pay for a delivered order may result in us declining future cash-on-delivery orders from the same phone number or address.

SECTION 5 — SHIPPING AND DELIVERY

Delivery times shown are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.

This does not affect your rights where an order arrives damaged, defective or incorrect; those cases are handled under our Refund Policy.

SECTION 6 — INTELLECTUAL PROPERTY

Our Services — including all trademarks, brands, text, displays, images, graphics, reviews, video and audio, and the design, selection and arrangement of them — are owned by FRAGORE, its affiliates or its licensors, and are protected under Egyptian Law No. 82 of 2002 on the Protection of Intellectual Property Rights and applicable international treaties.

These Terms permit you to use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent. Nothing in these Terms grants you a licence under any patent, trademark, copyright or other intellectual property of FRAGORE, Shopify or any third party. All rights not expressly granted are reserved.

FRAGORE's names, logos, product and service names, designs and slogans are trademarks of FRAGORE or its licensors and may not be used without our prior written permission. Shopify's name, logo and marks are trademarks of Shopify. All other marks appearing on the Services belong to their respective owners.

SECTION 7 — OPTIONAL TOOLS

You may be given access to third-party tools through the Services that we neither monitor nor control.

Such tools are provided "as is" and "as available" without warranties, representations or conditions of any kind and without endorsement. We have no liability arising from your use of optional third-party tools. Use of them is at your own risk, and you should satisfy yourself that you accept the terms on which the relevant third-party provides them.

New features released through the Services in future form part of the Services and are subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain materials and links to websites operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating their content or accuracy. If you leave the Services to access them, you do so at your own risk.

We are not liable for harm or damages related to your access of third-party websites or your purchase or use of anything on them. Please review the third party's own policies. Complaints about third-party products or services should be directed to that third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

FRAGORE is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with FRAGORE. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and FRAGORE, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with FRAGORE.

SECTION 10 — PRIVACY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services you acknowledge that you have read these policies.

Because the Services are hosted by Shopify, Shopify collects and processes information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify and with third parties that may be located outside Egypt, in order to provide services to you.

SECTION 11 — FEEDBACK AND REVIEWS

If you submit any ideas, suggestions, feedback, reviews, proposals or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercially.

You represent that (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentive you received in connection with it; and (iii) it complies with these Terms. We are under no obligation to keep Feedback confidential, to pay for it, or to respond to it.

We may, but need not, monitor, edit or remove Feedback we consider unlawful, offensive, defamatory, obscene or otherwise objectionable, or that infringes any party's rights.

You agree your Feedback will not infringe any third party's rights, will not be unlawful, abusive or obscene, and will not contain malware. You may not use a false email address or impersonate anyone. You are solely responsible for your Feedback and its accuracy.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally information in the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We may correct errors and change or update information, and may cancel orders where information was inaccurate, at any time without prior notice, including after you have submitted your order. Where we cancel a paid order for this reason, we will refund you in full.

SECTION 13 — PROHIBITED USES

You may use the Services for lawful purposes only. You may not use them, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, intimidate or threaten any person; (e) to transmit false or misleading information; (f) to send, receive, upload, download or re-use material that does not comply with these Terms; (g) to send advertising or promotional material, including junk mail, chain letters or spam; (h) to impersonate any person or entity; or (i) to engage in conduct that restricts anyone's use of the Services or that may harm FRAGORE, Shopify or other users, or expose them to liability.

You also agree not to: (a) upload or transmit malicious code; (b) reproduce, duplicate, copy, extract, sell or resell any portion of the Services; (c) collect or track others' personal information; (d) spam, phish or pretext the Services; (e) use robots, spiders, scrapers, data-extraction tools, AI agents or other automated means to access the Services; or (f) interfere with, bypass or circumvent our security or access-control measures.

We may suspend, disable or terminate your account at any time, without notice, if we determine you have breached these Terms.

SECTION 14 — AGENTS

14.1 This section applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with the Services. "Agent" means software or a service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity, and that can execute without direct supervision.

14.2 No Agent may access, use or interact with the Services unless it identifies itself and operates in strict accordance with 14.4 below. No Agent may access the Services where we have asked it to refrain.

14.3 We may limit, including by technical measures, whether and how any Agent accesses the Services.

14.4 Agents must: (i) identify in all HTTP/HTTPS requests that the request is from an Agent, disclosing its name in the user agent string as "Agent/[agent name]"; (ii) not conceal that access is from an Agent, including by mimicking human interaction patterns or by completing or circumventing CAPTCHAs; (iii) answer truthfully any prompt seeking to establish whether the interaction is human; and (iv) not circumvent any measure intended to block, limit or control Agent access.

SECTION 15 — TERMINATION

We may terminate this agreement or your access to the Services at any time at our discretion, and you remain liable for all amounts due up to the date of termination.

The following sections survive termination: Intellectual Property, Feedback and Reviews, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy, and any other provision that by its nature should survive.

SECTION 16 — DISCLAIMER OF WARRANTIES

Information presented on the Services is made available for general information purposes. We do not warrant its accuracy, completeness or usefulness, and any reliance you place on it is at your own risk.

EXCEPT AS EXPRESSLY STATED BY FRAGORE, AND SUBJECT TO THE PARAGRAPH BELOW, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

This section does not exclude or limit any warranty, guarantee or remedy granted to you as a consumer by Egyptian Consumer Protection Law No. 181 of 2018 or any other mandatory provision of Egyptian law. Where such a right applies, it applies in full.

SECTION 17 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, FRAGORE, ITS PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS AND LICENSORS, AND THOSE OF SHOPIFY AND ITS AFFILIATES, SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND — INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA OR REPLACEMENT COSTS — WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT OBTAINED THROUGH THEM.

Nothing in this section excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under Egyptian law. Nothing in this section limits your rights under Egyptian Consumer Protection Law No. 181 of 2018.

SECTION 18 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless FRAGORE, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to a third party and arising out of (1) your breach of these Terms or the documents they incorporate, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim. We may control the defence and settlement of such a claim at your expense, including choice of counsel, but will not settle a claim imposing non-monetary obligations on you without your consent, which will not be unreasonably withheld. You will cooperate in the defence of indemnified claims.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed. This does not affect the validity of the remaining provisions.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision.

These Terms, together with any policies posted on this site, constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications and proposals, whether oral or written, including any previous version of these Terms.

Ambiguities in interpretation shall not be construed against the drafting party.

SECTION 21 — ASSIGNMENT

You may not delegate, transfer or assign these Terms or any of your rights or obligations under them without our prior written consent; any attempt to do so is void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 22 — GOVERNING LAW AND JURISDICTION

These Terms, and any separate agreement under which we provide you Services, are governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to conflict-of-law principles.

The competent courts of Cairo, Egypt shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services. Nothing in this section prevents you from bringing a complaint before the Egyptian Consumer Protection Agency or any other competent authority.

SECTION 23 — LANGUAGE

These Terms are published in English. Where an Arabic version is published and a discrepancy arises, the Arabic version governs for consumers resident in Egypt.

SECTION 24 — HEADINGS

Headings are for convenience only and do not limit or affect these Terms.

SECTION 25 — CHANGES TO THESE TERMS

You can review the current version of these Terms at any time on this page.

We may update, change or replace any part of these Terms by posting changes to our website. It is your responsibility to check periodically. We will notify you of material changes in accordance with applicable law, effective on the date specified in the notice. Continued use of the Services after changes are posted constitutes acceptance of them.

SECTION 26 — CONTACT INFORMATION

Questions about these Terms should be sent to hello@fragorehouse.com.

FRAGORE
Cairo, Arab Republic of Egypt
hello@fragorehouse.com
+20 100 449 9960

Last updated: 18 September 2026

Three things before you paste this

I'm not a lawyer and this isn't legal advice. I've aligned the template to your policies and moved it out of American law into Egyptian law. For a house selling at 1,400–2,400 EGP a bottle, having an Egyptian lawyer read it once is cheap insurance — an hour of their time, not a retainer.

Section 23 creates an obligation you haven't met. I wrote that the Arabic version governs for Egyptian consumers — because your refund policy is already in Arabic and most of your buyers will read Arabic. But there is no Arabic Terms of Service yet. Either commission one, or tell me and I'll change that clause so English governs alone. Leaving it as-is while no Arabic version exists is the one genuine loose end in this document.